Problem

Company AB, which operates in the area of XYZ and has a staff contingent of xxx, experienced recurring problems with the telecommunication systems. Systems were shutting down, the previous service provider was taking too long and the company had already "developed" its own emergency solutions, e.g. resetting the system.

Solution

Collaboration with SNcom in reviewing the systems resulted in the finding that replacement of components was required. In addition, it was determined that the customer was by no means failure-resistant. For this reason, the systems of the customer were to be maintained externally. Furthermore, an allotment of SNcom spare parts was stored at the customer's IT department so as to guarantee almost 100% failure safety.

Win-win effect

SNcom checks the customer's technology at regular intervals. In this way, risk factors are automatically eliminated. The customer is contactable without interruption with immediate effect, can take full advantage of his technology, and is informed of innovations and new options.